Frequently Asked Questions

Find answers to the most popular questions about our service

  • To register, click the "Register" button in the top right corner of the website. You will need to provide: username, email, phone number, and password. After filling out the form and confirming codes via SMS and email, your account will be created and you can start playing immediately.
  • No, each email can only be used for one account. This is done for your security and to prevent fraud.
  • On the login page, click "Forgot password?" and follow the instructions. You will be sent a recovery link to the email address provided during registration. If you have any problems, please contact support.
  • We support many deposit methods: Visa/MasterCard bank cards, e-wallets, cryptocurrencies (Bitcoin, Ethereum, and others), bank transfers, and other payment systems. You will see the full list of available methods in your personal account when making a deposit.
  • Most deposits are processed instantly. In some cases, especially when using bank transfers or cryptocurrencies, the process may take from a few minutes to several hours. Usually, funds are credited within 10-30 minutes.
  • We do not charge a fee for deposits. However, some payment systems may charge their own fee. Information about fees is always displayed before confirming the payment.
  • The minimum deposit amount depends on the chosen payment method and usually ranges from 100 to 500 rubles (or equivalent in another currency). The maximum limit is determined individually for each player and can be increased after account verification.
  • To withdraw funds, log into your personal account, go to the "Withdraw Funds" section, select the withdrawal method, and specify the amount. The request will be processed within 24 hours. The time it takes for funds to arrive depends on the chosen withdrawal method.
  • Processing withdrawal requests takes up to 24 hours. After approval, funds will be credited to your account depending on the chosen method: e-wallets - up to 2 hours, bank cards - 1-5 business days, cryptocurrencies - up to 24 hours.
  • The withdrawal fee depends on the chosen method. Usually, the fee ranges from 1% to 5%. Exact fee information is displayed before confirming the withdrawal request.
  • The minimum withdrawal amount is usually 500 rubles (or equivalent in another currency). For some withdrawal methods, the minimum amount may differ. Current information is always displayed in your personal account.
  • Yes, many games are available in demo mode, where you can play for free without registration or deposit. However, to play for real money, you need to register and deposit funds.
  • New players receive a welcome bonus of up to 200% on their first deposit, as well as free spins on the wheel of fortune. Details of current bonus offers are available in the "Bonuses" section and on the main page of the website.
  • The welcome bonus is activated automatically on your first deposit. You do not need to enter a promo code - the bonus will be credited automatically within a few minutes after the deposit.
  • Yes, all bonuses have wagering requirements. Usually, the wagering is x35-x50 of the bonus amount. This means you must place bets equal to the bonus multiplied by the wagering coefficient before you can withdraw funds. Details are specified in the terms of each bonus.
  • No, bonus funds can only be withdrawn after meeting the wagering requirements. Until then, you can only withdraw your own funds deposited into the account.
  • We feature thousands of games from leading providers: slots, roulette, blackjack, poker, baccarat, live casino with real dealers, and many others. The collection is constantly updated with new games.
  • Yes, our website is fully optimized for mobile devices. You can play on a smartphone or tablet without installing an app - simply open the website in your device's browser.
  • Yes, our website works on all modern devices: iPhone, iPad, Android smartphones and tablets. The optimized version of the website ensures comfortable gameplay on any device.
  • No, installing an app is not required. Simply open our website in your mobile device's browser. All features are available through the web version.
  • The wheel of fortune is available to new players and when certain conditions are met. Click the corresponding button on the main page, and you will have the opportunity to win bonuses, free spins, or other prizes. Spins may be time-limited.
  • We support the ability to have separate accounts for fiat currencies (rubles, dollars, euros) and cryptocurrencies. This allows you to conveniently manage different types of funds and easily switch between them at any time.
  • In your personal account, you can switch between accounts for fiat currencies and cryptocurrencies. Simply select the desired account type in your profile settings.
  • Yes, our website is completely safe. We use modern SSL encryption technology, are licensed and regulated by the relevant authorities. Your data and funds are securely protected.
  • Yes, we have a government license and are fully regulated. Information about the license is available in the "About Us" section or at the bottom of the website.
  • In your personal account, go to the "Transaction History" or "Operation History" section. There you will see all your deposits, withdrawals, wins, and losses with the date, time, and amount of each transaction.
  • Your account currency is determined during registration based on your location. To change the currency after registration, please contact support.
  • Log into your personal account, go to the "Verification" section, and upload the necessary documents (passport, driver's license, or other identification document). Usually, a document confirming your residential address is also required.
  • Verification usually takes 24 to 48 hours. In some cases, the process may take up to 72 hours. After verification is complete, you will receive a notification by email.
  • Verification is necessary to ensure security and comply with anti-money laundering requirements. After verification, you will be able to withdraw larger amounts and use extended account features.
  • We regularly host tournaments with prize pools for our players. Information about current and upcoming tournaments is available in the "Tournaments" section in your personal account or on the main page.
  • To participate in a tournament, you need to meet the participation requirements (for example, place a certain number of bets or make a deposit). Then the tournament will appear in your personal account, and you will automatically start earning points.
  • Funds won in a tournament can only be withdrawn after meeting the wagering requirements. Usually, this is a certain number of bets or a certain amount of bets. Details are specified in the terms of each tournament.
  • Check your internet connection and refresh the page. If the problem persists, try clearing your browser cache or using a different browser. If nothing helps, please contact support.
  • Support is available 24/7 via online chat on the website, email, or feedback form. You can also find answers to many questions in this FAQ section.
  • Support is available in Russian, English, Azerbaijani, and Uzbek. Our operators will answer your questions in any of these languages.
  • Yes, if you want to take a break from playing, you can request a temporary account block. Contact support, and they will help you with this. The block can be removed at any time.
  • If you notice suspicious activity in your account, immediately change your password and contact support. We will investigate the incident and help you regain control of your account.
  • You can unsubscribe from the newsletter in your profile settings in your personal account. There is also an unsubscribe link in every email.
  • To delete your account, please contact support. Note that before deletion, you must withdraw all funds from your account. After deletion, the account cannot be restored.
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